Return & Refund Policy

We value your satisfaction and want to ensure you have a smooth shopping experience with us. If you are not completely satisfied with your purchase, please review our return and refund policy below:

1. Return Eligibility

We accept returns within 7 days after the order has been delivered.
To be eligible for a return:

• The item must be unused, unworn, and in its original packaging.

• All tags, labels, and accessories must still be attached.

• Proof of purchase (order number or receipt) is required.

2. Exchange Policy

Customers may request an exchange within 10 days from the delivery date.
Exchanges are subject to product availability. If an item is out of stock, we will provide alternative options or proceed with a refund.

3. Return Process

To initiate a return or exchange, please contact us via email or phone.
Our support team will provide:

• A return authorization

• Instructions on where and how to send back the item

Please do not send items back without prior approval.

4. Refunds

Once your return is received and inspected, your refund will be processed within:

• 5 to 10 business days
  Refunds will be issued to the original method of payment.

Shipping fees (if any) are non-refundable.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly.

6. Non-Returnable Items

For hygiene and safety reasons, certain products may be non-returnable. These items will be clearly noted on the product page.

7. Contact Information

If you have questions or want to start a return request, please contact us:

Trade name: Baldwin Active Gear
Phone: 646-301-9175
Email: contact@evolra.store
Address: 1927 Grand Ave, Baldwin NY 11510, United States