FAQ

1. Do you ship internationally?

No. We currently offer shipping within the United States only.

2. How long does shipping take?

Processing time: 1–2 business days
Shipping time: 3–4 business days
All orders include free U.S. shipping.

3. How can I track my order?

Once your order ships, you will receive an email with a tracking number and tracking link.

4. What is your return policy?

You may return items within 7 days of receiving your order.
Exchanges are accepted within 10 days, and refunds are processed within 5–10 business days after approval.

5. What if I receive a damaged or incorrect item?

Contact us immediately with photos. We will resolve the issue promptly.

6. What payment methods do you accept?

We accept major credit cards, debit cards, and secure digital payment options through our payment partners.

7. Can I change or cancel my order?

If your order has not yet shipped, contact us quickly and we will assist you.
Orders that have already shipped cannot be canceled.

8. How do I contact customer support?

Email us at contact@evolra.store or call 646-301-9175.